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Purpose

This study investigates patients' perceptions of their doctor's or nurse's empathy during an in-person interaction with the doctor or nurse wearing personal protective equipment (PPE) compared to during a video interaction with the doctor or nurse without PPE. The goal of this research study is to learn whether patients who visit the Acute Cancer Care Center at MD Anderson believe they get better (more empathetic) care from doctors who visit them in person wearing PPE or from doctors who visit them by video call and do not wear PPE.

Conditions

Eligibility

Eligible Ages
Over 18 Years
Eligible Genders
All
Accepts Healthy Volunteers
No

Inclusion Criteria

  • >= 18 years old - Able to speak and write in English - Able to understand and willing to sign a written informed consent document - Willing and able to complete the study assessment(s)

Exclusion Criteria

  • Refuses to participate - Too ill to participate, in the estimation of the patient's physician

Study Design

Phase
Study Type
Observational
Observational Model
Cohort
Time Perspective
Prospective

Arm Groups

ArmDescriptionAssigned Intervention
Group A (video call) Patients receive standard of care via video call with treating physician.
  • Procedure: Discussion
    Physician conversations occur via video call
    Other names:
    • Discuss
  • Other: Questionnaire Administration
    Ancillary studies
Group B (in-person) Patients receive standard of care in-person physician visits.
  • Other: Best Practice
    Physician conversations occur in-person
    Other names:
    • standard of care
    • standard therapy
  • Other: Questionnaire Administration
    Ancillary studies

Recruiting Locations

More Details

NCT ID
NCT05102656
Status
Active, not recruiting
Sponsor
M.D. Anderson Cancer Center

Detailed Description

PRIMARY OBJECTIVE: I. To determine whether patients perceive their healthcare practitioner as more empathetic during an in-person interaction with the practitioner wearing personal protective equipment (PPE), or during a video interaction without the need for PPE. SECONDARY OBJECTIVES: I. To assess whether certain physicians perform better with video whereas others perform better in person. II. To characterize generational differences in patient perception of healthcare practitioner empathy during an in person interaction with the practitioner wearing PPE, or during a video interaction without the need for PPE. OUTLINE: After initial visit, patients are randomized to 1 of 2 groups. GROUP A (NO PPE): Patients receive standard of care via video call with treating physician. GROUP B (WEARING PPE): Patients receive standard of care in-person physician visits.

Notice

Study information shown on this site is derived from ClinicalTrials.gov (a public registry operated by the National Institutes of Health). The listing of studies provided is not certain to be all studies for which you might be eligible. Furthermore, study eligibility requirements can be difficult to understand and may change over time, so it is wise to speak with your medical care provider and individual research study teams when making decisions related to participation.