Impact of Postoperative Telemedicine Visit vs In-person Visit on Patient Satisfaction During the COVID-19 Pandemic

Purpose

The purpose of this clinical study is to evaluate whether remote video/audio postoperative visits (telemedicine visits) affects patient satisfaction compared to in-person visits during the COVID-19 pandemic. If the primary objective of the study is achieved, it would allow better understanding of how telemedicine can be integrated into modern surgical practice to take care of postoperative patients.

Conditions

  • Covid19
  • Satisfaction, Patient
  • Telemedicine

Eligibility

Eligible Ages
Between 18 Years and 100 Years
Eligible Sex
All
Accepts Healthy Volunteers
Yes

Inclusion Criteria

  1. Patients over 18 years of age inclusive at the time of the study who underwent colorectal surgery and are presenting for their first postoperative visit 2. Patients with a computer or phone device with video and audio capabilities

Exclusion Criteria

  1. Children <18 years of age 2. Patients with mental disability 3. Patients without a computer or phone device with video and audio capabilities 4. Patients who require physical intervention during their first postoperative visit (e.g. drain removal, suture removal, staple removal) 5. Patients who are readmitted to the hospital prior to their first postoperative visit will be excluded.

Study Design

Phase
N/A
Study Type
Interventional
Allocation
Randomized
Intervention Model
Parallel Assignment
Primary Purpose
Health Services Research
Masking
None (Open Label)

Arm Groups

ArmDescriptionAssigned Intervention
Experimental
Group I 		Patients who will undergo telemedicine visit approximately 1 week postoperatively, then an in-person clinic visit approximately 4 weeks postoperatively
  • Behavioral: Telemedicine visit
    A postoperative visit with the patient's surgeon conducted remotely via audio/video smartphone app
    Other names:
    • Remote audio/video visit, telehealth visit
  • Behavioral: In-person postoperative visit
    A standard-of-care in-person postoperatively visit with the patient's surgeon
Active Comparator
Group II 		Patients who will undergo in-person clinic visit approximately 1 week postoperatively, then a telemedicine visit approximately 4 weeks postoperatively
  • Behavioral: In-person postoperative visit
    A standard-of-care in-person postoperatively visit with the patient's surgeon

Recruiting Locations

More Details

NCT ID
NCT04652674
Status
Completed
Sponsor
Cedars-Sinai Medical Center